PRIVACY POLICY

Effective Date: 12 February 2026

ALB Technical Solutions (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company Name: ALB Technical Solutions
Registered Address: 38 Edgefield, Weston, PE12 6RQ
Company Number: 169584498
Email: info@albtechsol.co.uk

We are the data controller responsible for your personal data.

2. Information We Collect

We may collect and process the following personal data:

  • Full name

  • Business name

  • Email address

  • Telephone number

  • IP address

  • Device and browser information

  • Website usage data

  • Any information submitted via our contact forms

  • Communications you send to us

3. How We Collect Your Data

We collect data through:

  • Website contact forms

  • Email communications

  • Phone enquiries

  • Website tracking tools (including analytics software)

  • Cookies and similar technologies

4. How We Use Your Information

We use your data to:

  • Respond to enquiries

  • Provide quotes and services

  • Deliver contracted IT and telecoms services

  • Improve website performance and user experience

  • Send service-related communications

  • Comply with legal obligations

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit an enquiry form

  • Contract – when providing agreed services

  • Legitimate Interests – to operate and improve our business

  • Legal Obligation – where required by law

6. Analytics and Tracking

We use website tracking tools (such as Google Analytics or similar software) to collect anonymous usage data including:

  • Pages visited

  • Time spent on site

  • Device and browser type

  • Approximate location (non-precise)

This helps us improve our website and marketing performance.

Where required, tracking cookies are only activated after user consent via our cookie banner.

7. Data Sharing

We may share data with:

  • Website hosting providers

  • IT and system administration providers

  • Analytics providers

  • Professional advisers

  • Regulatory authorities where legally required

All third parties are required to respect the security of your personal data.

8. Data Retention

We retain personal data only as long as necessary:

  • Enquiry data – up to 24 months

  • Client data – for the duration of the contract plus required legal retention periods

  • Analytics data – as configured within analytics platforms

9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction

  • Request erasure

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

To exercise your rights, contact:
info@albtechsol.co.uk

11. Complaints

If you are not satisfied, you have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk